Corrections & Feedback.
A publication is only as good as readers believe it to be, and that belief depends on us being honest when we slip up. This page covers how we fix mistakes, how we mark a correction so you can see it, and what we do with the feedback you send us.
When we get something wrong
We research and check every place before we publish, but we still get things wrong sometimes: a price that has moved, a detail that has changed, a fact we misread. When we learn of an error, we fix it. We do not quietly delete the article or argue the point. We correct it, and where the mistake was substantive we say so on the page.
An error is an error wherever it comes from: a reader, a hotel, an editor re-reading old work. What we care about is whether the published claim is accurate.
How we mark a correction
A correction that changes the substance of a piece (a fact, a figure, a recommendation, anything a reader might have acted on) is noted at the foot of the article, with the date and a plain description of what changed. Minor fixes, such as a typo or a broken link, are made without a note.
When a place closes, changes hands, or renovates in a way that affects our assessment, we revisit the article rather than leave it stale, and we date that update. Our wider approach to keeping articles current is set out in our editorial policy.
How to tell us about an error
If you spot something wrong, whether a place that has closed, a detail that has changed, or a fact we got wrong, please tell us through our contact page. It helps if you can include the article URL and, where you have it, a source we can check the correct information against. We read every report, and reply when a reply is useful.
Reader feedback
Not every message is a correction. Readers tell us about places we have missed, push back on a recommendation, ask us to cover a region we have been quiet on, or flag a property whose standards have slipped. We take that seriously. Feedback like this shapes what we research next, sends us back to re-check places we have already published, and tests our verdicts against people who have stayed where we have not.
We cannot act on every suggestion, and we will not change a recommendation just because a reader, a hotel, or a brand would prefer a kinder verdict. But genuine, specific feedback is one of the most reliable ways we keep the publication honest, and we would rather have it than not. The same contact page reaches the editorial team.
Accountability
Luxa Terra is published by mOOnshot digital LLC. We publish under a single editorial byline, the Luxa Terra Editorial Team, and we hold the publication, not any one writer, accountable for what appears here, including for fixing it when it is wrong.